Frequently AskedQuestions.

MyHealth Vault+™ is your personal digital health portal, a secure platform built by Health-Hub Africa® that gives you access to your health records, healthcare bookings, specialist second opinions, and emergency dispatch from one place.

Visit portal.myvaultplus.com/register, enter your details, verify your phone number or email, and your account is ready in under 3 minutes. You will receive a unique Patient ID (HHA-XXXXXXXX) immediately on registration.

Every patient gets a free Starter account with core portal access, their unique Patient ID, and limited health record viewing. Paid services such as TeleCare™ and Expert Review™ are available on a pay-per-use basis or via subscription plans.

Your Patient ID is a unique identifier (format: HHA-CITY-YEAR-NNNN) assigned to you at registration. It serves as your universal health identifier across all Health-Hub Africa® services and partner facilities.

Seven services are available: TeleCare™ (remote consultations), Expert Review™ (specialist second opinions), DispatchCare™ (emergency dispatch), MinuteCare™ (fast-track clinic), CareTest™ (lab bookings), HealthConsult™ (preventive care), and NeuroFlex™ (neurology).

Your health records are stored on secure, encrypted servers compliant with Nigeria Data Protection Regulation (NDPR) 2019. All data is encrypted at rest and in transit using industry-standard protocols.

Only you, and any clinicians or specialists you explicitly authorise, can access your health records. Health-Hub Africa® staff do not access individual patient records except where required by law or for platform support with your consent.

Yes. You can download your health records, lab results, Expert Review™ reports, and consultation summaries directly from your Vault at any time in PDF or standard formats.

Contact our support team via WhatsApp, phone, or email. We will verify your identity and restore access securely. Your data is never deleted unless you explicitly request account closure.

Log in to your Vault, navigate to Services → TeleCare™, choose your date and time, and confirm your booking in 4 steps or fewer. You will receive a confirmation with the video link and reminders.

Expert Review™ connects you with a qualified specialist panel to review any diagnosis, treatment plan, lab result, or medical document. Submit your case documents, and receive a comprehensive PDF report within 5–10 business days.

Tap the DispatchCare™ button from any screen in the Vault. The system auto-detects your GPS location, generates a case ID, sends an SMS alert, and notifies the HHA operations team who will coordinate emergency response and call you back immediately.

NeuroFlex™ is a specialist neurology service available within MyHealth Vault+™. It connects patients with qualified neurologists for consultations, second opinions, and follow-up care, integrated with your existing health records.

The Starter (Free) plan gives portal access and pay-per-use services. The Growth plan (₦4,900/month) adds TeleCare™ sessions and HealthConsult™. The Enterprise plan (₦9,900/month) adds priority access, 2–4 Expert Reviews/year, and NeuroFlex™. Corporate plans are customised for organisations.

You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

Billing is monthly via card payment, bank transfer, or supported mobile money. All transactions are processed securely. Receipts are emailed and stored in your Vault.

Health-Hub Africa® offers tailored corporate and HMO plans for employers, estates, schools, and government institutions. Visit our Corporate page or email enquiries@myvaultplus.com for details.

You can reach us via WhatsApp (+234 XXX XXX XXXX), phone, or email (support@myvaultplus.com). You can also use the contact form on our Contact page. Our team is available 7 days a week.

WhatsApp and phone support typically respond within 30 minutes. Email support typically responds within 2 business hours. Complex queries may take longer but will be acknowledged immediately.