Your Privacy.Our Commitment.
How we collect, use, and protect your personal health data at MyHealth Vault+™.
Who We Are
Health-Hub Africa® Limited ("Health-Hub Africa®", "we", "us", or "our") is the data controller responsible for your personal health data collected through MyHealth Vault+™. We are registered in Nigeria and committed to protecting your privacy in accordance with the Nigeria Data Protection Regulation (NDPR) 2019 and all applicable laws.
Our registered address is in Lagos, Nigeria. For all privacy-related inquiries, contact our Data Protection Officer at: dpo@myvaultplus.com.
What Data We Collect
We collect the following categories of personal data when you use MyHealth Vault+™:
• Identity data: full name, date of birth, gender, profile photo • Contact data: email address, phone number, residential address • Health data: medical records, lab results, diagnoses, medications, consultation notes, imaging reports, and any documents you upload • Account data: username, password (encrypted), subscription plan, payment information • Usage data: log files, IP address, device type, browser, and usage patterns within the platform • Location data: GPS coordinates (only when you activate DispatchCare™)
Health data is classified as sensitive personal data under the NDPR and is afforded the highest level of protection.
How We Use Your Data
We use your personal data only for the following purposes:
• Providing and improving the MyHealth Vault+™ platform and its services • Enabling TeleCare™ consultations, Expert Review™ submissions, DispatchCare™ activations, and other services • Processing payments and managing your subscription • Communicating with you about your account, bookings, and service updates • Complying with legal and regulatory obligations • Detecting and preventing fraud or unauthorised access
We do not sell your personal data to third parties. We do not use your health data for advertising or profiling purposes.
Data Storage & Security
Your data is stored on secure, encrypted servers. We implement the following security measures:
• End-to-end encryption for all data in transit (TLS 1.3) • AES-256 encryption for data at rest • Role-based access controls; only authorised personnel can access your data • Regular security audits and penetration testing • Automated intrusion detection and monitoring
Your health records are stored in Nigeria (primary) with encrypted backups. We retain your data for as long as your account remains active. You may request deletion of your account and associated data at any time.
Data Sharing
We share your data only in the following circumstances:
• With clinicians, specialists, or facilities you explicitly authorise through the platform • With Expert Review™ panel specialists to fulfil your review request • With payment processors to handle transactions (they receive only what is necessary) • With trusted technology partners who support platform operations (under strict data processing agreements) • When required by Nigerian law, court order, or regulatory authority
We do not share your health data with employers, insurers, or third parties without your explicit consent.
Your Rights
Under the NDPR 2019, you have the following rights regarding your personal data:
• Right of access: request a copy of the personal data we hold about you • Right to rectification: request correction of inaccurate or incomplete data • Right to erasure: request deletion of your personal data (subject to legal obligations) • Right to restriction: request we limit processing of your data • Right to data portability: receive your data in a structured, machine-readable format • Right to object: object to processing based on legitimate interests • Right to withdraw consent: for consent-based processing, withdraw consent at any time
To exercise any of these rights, contact us at: privacy@myvaultplus.com or write to our DPO at our registered Lagos address.
Contact Us
For any privacy-related questions, requests, or complaints, contact us:
Data Protection Officer: dpo@myvaultplus.com Privacy Team: privacy@myvaultplus.com Address: Health-Hub Africa® Limited, Lagos, Nigeria
If you are dissatisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Bureau (NDPB).
Last updated: June 2026
